Refund policy

Effective Date: June 1, 2025


Path Peptides is committed to providing the highest quality research-grade peptides to licensed medical professionals. Due to the sensitive nature of our products, strict storage requirements, and regulatory considerations, our refund and return policy is designed to ensure product integrity and patient safety.

 

 

 

1. Eligibility for Returns & Refunds

 

 

  • All sales are final once the product leaves our facility.

  • Due to the perishable and sterile nature of our peptides, we do not accept returns or exchanges.

  • Refunds or replacements are only issued in the event of:

     

    • Shipping damage or compromised packaging upon delivery

    • Incorrect product fulfillment (wrong item, strength, or quantity)

    • Documented quality issues verified by Path Peptides (e.g., failed HPLC batch test results)

     

 

 

 

 

2. Reporting a Damaged or Incorrect Order

 


To request a refund or replacement due to shipping damage or incorrect fulfillment, you must:

 

  1. Notify us within 3 business days of delivery.

  2. Provide clear photographs of the packaging and product.

  3. Include your order number and a detailed description of the issue.

 


Requests submitted after 3 business days will not be eligible for review.

 

 

 

3. Refund & Replacement Process

 

 

  • Once verified, we will either:

     

    • Ship a replacement product at no additional cost

    • Issue a store credit toward a future order

    • In rare cases, issue a refund to the original payment method

     

  • Refunds and replacements are typically processed within 5–7 business days after verification.

 

 

 

 

4. Non-Refundable Situations

 

 

  • Improper storage or handling by the customer

  • Orders delayed due to carrier errors beyond our control

  • Products that have been opened, reconstituted, or tampered with

  • Change of mind or ordering the incorrect product without notifying us before shipping

 

 

 

 

5. Product Integrity Guarantee

 


Path Peptides guarantees that all products are:

  • Shipped under validated cold-chain conditions to maintain stability

 

 

 

 

6. Contact for Refund Requests

 


For all refund or replacement inquiries, please contact:


Path Peptides Support

📧info@pathpeptides.com

Please include your order number, proof of licensure, and all relevant documentation.

 

 

 

7. Policy Acknowledgment

 


By placing an order with Path Peptides, you acknowledge and agree to this Refund & Return Policy.